Support
Route the request with enough context the first time.
Use this path for public support and operational questions so NearID can send it to the right queue instead of a generic marketing follow-up.
Operational context
Capture org, site, request ID, and issue summary up front.
Support routing
Requests land in the support/help path instead of the main sales queue.
Faster triage
The team sees the issue type before follow-up starts.