Support
Support that understands real-world operations.
Our team supports deployments across universities, enterprises, and regulated environments. Submit a request and we will respond within one business day.
Response tiers
Priority
Critical outages + compliance blockers.
Standard
Deployment questions and workflows.
Billing
Invoices, usage, and plan support.
Security
Trust, compliance, and audits.
What to include
Org name
Include the org ID or name for context.
Receiver ID
If the issue is tied to a receiver or site.
Request ID
Capture request IDs from API responses.
Incident timeline
When it started and impact scope.
Screenshots
Console screenshots for context.
Desired outcome
What resolution you need.